Patient concerns
Our hospital encourages the reporting of patient safety and quality of care concerns. If you have concerns during your hospital stay, please follow these steps.
Our goal is to deliver high-quality, cost-effective healthcare in a manner that satisfies our patients and their guests. All HCA Florida Brandon Hospital employees are patient advocates. If anyone receives a complaint, they will ensure that it is directed to the appropriate person to take the proper action to address the issue.
How to address a patient concern
HCA Florida Brandon Hospital encourages the reporting of patient safety and quality of care concerns. If you have any questions or concerns during your hospital stay, please follow the steps below.
Step 1: Speak with your medical care team
Please talk with your nurse, physician or case manager about any concerns regarding your care or treatment. If you are unable to resolve an issue through your medical care team, please ask to speak to the department director of the area to which you have been admitted. During weekends and after hours, please contact the nursing house supervisor at (813) 681-5551, ext. 5109.
Step 2: Contact the Agency for Health Care Administration
If you are still not satisfied with the response received from the hospital’s management, you may contact the State of Florida:
Agency for Health Care Administration (AHCA)
Complaint Administration Unit
2727 Mahan Drive
Mail Stop #49
Tallahassee, FL 32308
Phone: (888) 419-3456
Step 3: Contact The Joint Commission
You may also contact The Joint Commission to report any patient quality or safety concern that has not been addressed by the hospital or the State of Florida:
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610